Page 238 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

be academic staff who are always prepared to serve the students who come
directly or contact UT through letters, telephones, facsimiles, or electronic

mails. By establishing the PELMA unit, students who have academic
administration cases can usually be assisted faster because the registration

and examination data processing can be done from PELMA. The prospective
students and students who come directly to the PELMA Office for getting the

information needed will get faster services, while those who do consultation
face-to-face and cannot be taken care of by PELMA are suggested to contact

directly relevant units, such as the Faculty or the Post-graduate Program .

Student services in Unit Pelma at the UT Headquarters .

From 1999 staff at the Distribution Center (now Learning Material Service
Center or so-called Pus/aba) are not assigned anymore at PELMA because

Pus/aba only meets demands for learning materials from the Regional

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