Page 236 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

academic constraints that can hamper the students' learning process and their
studies at UT.

Academic administration problems faced by the students include the
followings.

• Difficulty in getting forms for paying tuition fee.
• For certain reason sitting for examination in an examination location other

than the previously designated location.
• Making mistake in filling out their own personal data (name, address ,

Regional Office, Study Program)
• Registered students who are not registered to take examination .

• Not receiving the learning materials ordered .
• Unavailability of the learning materials in Regional Offices.

• Not receiving the approval letter for credit transfer.
• Discrepancy between the approved courses and proposed courses for credit

transfer.
• Not receiving the examination results or dissatisfaction with the results.
• Not listed on the students eligible to graduate in spite of meeting the

requirements .

For graduate students , apart from the above matters, there are other problems as

follows .
• Diffi culty in following online tutorial. This is generally caused by the lack of

knowledge in accessing the internet and the unreliable network as well as the
slow access to the internet.

• Students' delays in registration for re-taking the examination in the current
semester. This has often happened because the time space between the

announcement of exam ination results and the closing-date for registration to
take the examination is only 10 working days.

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