Page 235 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

UT provides information and student services through electronic mail. Since
1998 the email address info@p2m.ut.ac.id has been available for prospective

students and the community who need information about UT. While the email
address pelma@p2m .ut.ac.id is available for the students who need

information service, academic administration service or academic service.
Information service for post-graduate programs can be accessed through the

above emails or directly to pps@mail.ut.ac.id.
The strength of this electronic mail is the speed of the information the UT can

receive so that it can be immediately answered. This service gets positive
response from the students. It is also effective because it saves the students'

time and energy in dealing with a case without necessarily having to come to the
UT Headquarters. Through this facility, the students can get explanation of the

cases they are dealing with. Meanwhile, documents needed to settle the cases
can be sent by post or facsimile. The response from UT can be obtained quickly

by the students as the electronic mail can be received in seconds after being
sent.

Academic Administration Services

Learning support service in the form of academic administration service is

provided to help students to deal with problems related to registration, provision
of learning materials, examination, and access to academic data (Puspitasari,

2002a) . This service is aimed at identifying the students' problems and settle
their cases in accordance with prevailing academic rules. Problems that cannot

be solved because they are against the rules are informed to the students either
orally or in written in order to ensure that they do not make the same mistakes in

the future. Academic ad ministration service is expected to decrease non-

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