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relation between student support service and service users can be described as
follows:
SUPPORT SERVICES
FOR STUDENTS
INFORMATION AND ACADEMIC ACADEMIC SERVICES
CONSULTATION ADMINISTRATION
SERVICES SERVICES
PROSPECTIVE STUDENTS {HANDLING STUDENTS
STUDENTS AND CASES) (LEARNING SUPPORT)
STUDENTS
Figure 1.
UT learning support services
Information and Con sul tation Services
Providing information and consultation is an important service in an open
and distance learning system applied at UT, bearing in mind that students are
separated physically from the university, the lecturers, and from fellow students.
This service is intended to provide complete information to the students or
prospective students. By getting the information easily and completely, the
students or prospective students are expected to be better motivated in learning
and to get assisted in solving their learning difficulties during their studies at UT.
From time to time, the students can have consultation in connection with
choosing study program, selecting suitable courses, having problems with their
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