Page 229 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)
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The Development of
Student Support Services
KRISTANTI AMBAR PUSPITASARI and SURACHMAN
DIMYATI
Introduction
Student Support Services at Universitas Terbuka (UT) are available for
students as well as for prospective students. At UT, support service is known as
student support service. In general, it is aimed at (1) facilitating and helping
students' learning process, (2) encouraging the students to be able to study
independently, (3) responding to the students' questions and requests quickly
and efficiently, and (4) solving the students' problems accurately and timely
(Puspitasari , 2002b}.
The UT support service includes providing information and consultation ,
academic administration services, as well as academic services. In the case, the
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