Page 224 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

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improvement. In the 24 h of February 2006, a follow-up audit was conducted and
the two non-conformance findings and some other findings were stated as
closed. SAl Global concluded that the Learning Material Services Center

(PUSLABA) and other supporting un its had implemented quality management
system as required by the standards of ISO 9001 :2000 and recommended to

issue the Certificate of ISO 9001 :2000. Finally, the Certificate of ISO 9001 :2000
was handed over by Country Manager of SAl Global to the Rector of Universitas

Terbuka during the Opening Ceremony of the UT National Coordination Meeting
on the 14 h of March 2006.
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Future Challenges (2006-201 0)

Obtaining the certificate of ISO 9001 :2000 does not mean that all problems

of course material services can be overcome. Continual improvement has to be
done in accordance with the stated quality target. There are many challenges to

be faced . The students living far from the Regional Office still have difficulties in
getting the course materials due to the transportation constraints. There are still

students who cannot have their course materials only just before the examination
period because the stock has been running out. In order to cope with the limited

stock of the course materials, the procurement of the course materials in UT
Headquarter and Regional Offices must be planned carefully. Improvement of the

learning material service system must be done continually, starting from the
writing of the course materials, preparation of the print-master, to reproduction

and distribution of the materials. In order to cope with transportation constraints
faced by the students living far from the Regional Office town, the UT has been

developing course material sales system via the internet (e-bookstore). In the
future , the UT students do not have to come to the Regional Office to buy the

course materials, but they can also order the materials via the internet and the

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