Page 242 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

• Response Forum service
Since 2004 UT has opened a response forum on the website to provide the

students with the facility to communicate with each other, or with tutors and
UT administrators (Prasetyo, 2006) . This service attracts many students.

They can discuss or just talk about their academic problems during their
studies at UT. They can remind each other of the last date of registration,

finding a study mate, even consulting their examination results that do not yet
come out, or other things such as learning materials.

• Academic administration services in Regional Office

The same as at the UT Headquarters, academic administration services
are also provided by the Regional Office . They include registration process

and learning materials purchases , while other academic administration
matters such as marking examination process and transcript request cannot

be dealt by the Regional Office. In this case, the Regional Office has to let
BAAPM at the UT Headquarters deal with the matters.

Registration process and learning materials order cannot yet be done
online so that this should be done at the UT Headquarters through the

internet or floppy disc for the Regional Office in which internet connection
is still slow.

In 2000/2001 the Regional Offices started to have facilities such as
student record display and transcript printing per semester. Therefore, from

2001 the students do not necessarily contact the UT Headquarters to find
out their examination results and GPA (grade point average) . By providing

the examination results at the Regional Offices, they can thus give
academic counseling to the students in the form of information on courses

they have to re-take and their GPAs. However, to have all the information
about grades, students and the Regional Office have to use the academic

transcripts display available on the UT website from their own region .

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