Page 186 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)
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Road to ISO 9001 :2000 Learning
Materials Services
In 2004, the effort related to ISO 9001 :2000 certification was focused on
the process of learning material services - a key activity which is the main focus
of UT. This effort is a process in maintaining the quality of management in the
distribution of learning materials so that it can ensure that the materials will be
received by the students in timely manner. This effort placed the Learning
Material Service Centre (Puslaba) in the centre of driving the activities . Although
the effort to achieve the recognition through the award of ISO 9001:2000 was
focused on the Centre, the improvement was not only made in the Centre but
also in related units which contributed to supporting the management process in
the Centre. Improvement in management process , therefore, also occurred in the
related units.
Although within the last five years (2001-2005), improvement of
management system in all related aspects has been a continual process, the
process of achieving the ISO 9001 :2000, especially for the Learning Material
Service Centre , was tedious and took a lot of commitment and seriousness of
purpose. This was due to the requirements for changes and adaptation into the
quality management system that complies to the ISO 9001 :2000 standards. The
process of certification requires coordinated and well organised preparation
among the units involved and the key unit/organisation. Certification process was
conducted by internationally and nationally accredited organisations. The key
steps in the certification process are as follows.
• Setting up institutional commitments in implementing quality management
system .
• Implementation of quality management system based on the ISO 9001:2000
standards in the targeted units of the organisation.
• Appoi ntment of accredited organisation for certification .
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