Page 187 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

• Assessment or audit of all aspects of management and its implementation in
all related units. Audit is conducted internally and externally by accredited ,

independent certification body.
• Conferring ISO 9001:2000 certificate . Certificate is conferred based on the

result of external audit which shows that quality management system has met
all the ISO 9001 :2000 standards and have been implemented in accordance

with the requirements set forth for quality management system. The
certificate is valid for 3 (three) years.

• Surveillance Audit (conducted periodically every six months) is meant to
evaluate the effectiveness of ISO 9001 : 2000 implementation and the

occurring changes.

Preparation and attainment process of ISO 9001 :2000 certification for the
learning materials services was made from April 2005 to February 2006. The

preparation was made in some stages that include:

1. Establishment of Working Committee for Attaining ISO 9001 :2000 Certificate

for the Learning Material Service Centre , stipulated in the Rector Letter of
Decision.

2. Training and socialization of SNI/ISO 9001 :2000 quality management system .

Training and socialisation is targeted to top Management in order to establish
awareness and commitment to quality, and to staff in order to develop an

understanding of the requirements for quality management of ISO 9001 :2000.

3. Revision of Procedures in the following business processes .

• Quality Manual for the Learning Materials Service Centre .
• Quota and Reproduction of Learning Materials.
• Receiving and Stacking of Learning Materials.

• Assembling of Learning Materials.
• Distribution Service of Learning Materials.

165