Page 189 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

satisfaction , and corrective action and prevention. Management Review
Meetings were conducted on the 24th of November 2005 and 24th of January
2005.

9. Revision of Procedures and corrective action based on the results of Internal
Audit.

10. Pre-audit was conducted certification body on the 24th of September 2005 .

11. Revision of Procedures and corrective action based on the pre-audit findings .

12. External audit for certification , conducted on the 8th of December 2005.

13. Revision of Procedures and corrective action based on the results of External

Audit.

14. Verification of revision and corrective action of the External Audit findings,
conducted on the 24th of February 2006.

The process of achieving the ISO 9001:2000 in Learning Materials Services
did not stop when the certificate has been awarded in March 2006. Achievement

of the certificate is only the beginning of continual improvement in the
management of learning material services. This can be done through the

mandatory Surveillance Audit wh ich must be conducted every six months since
the certificate of ISO 9001 :2000 for Learning Material Services was awarded .

Road to ISO 9001:2000 in Academic
Aspects: Development of Learning

Materials and Examination

The effort to attain ISO 9001 :2000 for Learning Material Services was only
the beginning . In 2006, UT planned to attain the standards of ISO 9001 :2000 for

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