Page 194 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

Regional Office Striving Towards

ISO 9001:2000

One of the key success factors of UT in serving students and improving UT
image rests in the hands of the Regional Office. UT leadership and all the staff

both in the Regional Office and the UT Headquarters are fully aware of this
situation, and it is this awareness that encourages UT to empower and

encourage Regional Offices to attain ISO 9001 :2000 certification . Attainment of
ISO 9001 :2000 standards by the Regional Office, the objective of which is to

ensure that they will provide better services to students, has been a tedious and
difficult process to accomplish .
Preparation for ISO 9001 :2000 certification of Regional Offices was

initiated with the establishment of a Team for Attaining ISO 9001 :2000 for the

Regional' Office , stipulated in the Rector Letter of Decision. Eleven Regional
Offices were nominated to attain ISO 9001 :2000 certification in 2007, including
the Regional Offices of Jakarta, Boger, Bandung , Semarang, Purwokerto,

Yogyakarta, Surabaya, Malang, Palembang, Padang , and Pontianak. The Team

preparing the attainment of ISO 9001 :2000 certification for the Regional Office is
established by the Rector Letter of Decision Number 941/J31/KEP/2005 of 23
December 2005. The Team, under coordination of the Chairman of the Quality

Assurance Centre, was chaired by Vice Rector Ill, with members representing the

relevant operational units, namely the Regional Office, LPBAUSI, BAAPM ,
Examination Centre, Learning Materials Service Centre, and BAUK. The Team
started working intensively in early 2006 . Six months later, due to the revision

regarding the members, through the Rector Letter of Decision Number
2680/J31/KEP/2006 of 26 June 2006, the Team was revised and its

Chairmanships and Memberships were broadened. The new Team consisted of
Steering Committee with the Rector as Chairman and Vice Rectors , Deans , Head

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