Page 248 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

UT services for students still need to be improved. The services need to be
focused on continuous academic counseling from learning plan counseling

(selection of ·program and courses) , tutorials for those who need it, to feedback
on learning progress. In the light of different characteristics between post-
graduate programs and the diploma and bachelor (Sarjana) programs, it is a must

for each Regional Office that offers the post-graduate program to assign two of
its staff to handle the program . Computer network facility at the Regional Office
connected to the UT Headquarters needs to be given priority in order that

student services at the Regional Office can be optimized.
Assessment of the quality of student services needs to be done in order to
find out whether the services available are suitable for the students' needs, or

they can be given immediately and accurately, or they are satisfied with the
services offered , etc. The UT needs to conduct research in tutorials and

academic counseling. The research is aimed at finding out the effectiveness of
every kind of learning support for the students. The assessment and research
results will become effective feedback for UT to improve its service quality for
the students either administrative or academic services . Concerning the post-

graduate program , the student services, especially when they want to write their
thesis, need to be improved. Individual supervision between the supervisor and

the student at the time of writing usually creates a constraint in communication
between the two parties.

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