Page 108 - Kewirausahaan Dalam Multi Perspektif

Daftar Pustaka

Anderson, E., & Weitz, B. 1992. The use of pledges to build and sustain
commitment in distribution channels. Journal of marketing research, 18-
34.

Andreassen, T. W., & Lindestad, B. 1998. The effect of corporate image in the
formation of customer loyalty. Journal of Service Research, 1(1), 82-92.

Cadotte, E. R., Woodruff, R. B., & Jenkins, R. L. 1987. Expectations and norms
in models of consumer satisfaction. Journal of marketing research, 305-
314.

Churchill Jr, G. A., & Surprenant, C. 1982. An investigation into the
determinants of customer satisfaction. Journal of marketing research,
491-504.

Dehghan, A. dan Shahin, A. 2011. Customer loyalty assessment – A case study
in Maddiran, the distributor of LG Electronics in Iran. Business
Management and Strategy, Vol. 2 No. 1: E2.

Ho, C.-F., & Wu, W.-H. 1999. Antecedents of customer satisfaction on the
Internet: an empirical study of online shopping. Paper presented at the
Systems Sciences, 1999. HICSS-32. Proceedings of the 32nd Annual
Hawaii International Conference on.

Liu, V., & Khalifa, M. 2003. Determinants of satisfaction at different adoption
stages of Internet-based services. Journal of the association for
information systems, 4(1), 12.

McKinney, V., Yoon, K., & Zahedi, F. M. 2002. The measurement of web-
customer satisfaction: An expectation and disconfirmation approach.
Information systems research, 13(3), 296-315.

Oliver, R. L. 1980. A cognitive model of the antecedents and consequences of
satisfaction decisions. Journal of marketing research, 460-469.