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support should be provided since there are various types of student's

characteristics in terms of age, educational level , study habit, study skills, or
their readiness and ability to study on their own .

Therefore, learning support services should be provided , even if there is small
number of students actually utilize it.

In general , learning support services are any form of services given to the
students in order to make their learning process happen as expected from

enrollment process, learning process , examination , and getting the result. In
particular, learning support services are the services given by the educational
institution to students in studying their course materials or when the learning

process actually takes place (Belawati , 2000) . This can be in the form of tutorial.

In distance education , tutorial can be done either face-to-face or at a distance by
means of various media.

Face-to-face tutorials are learning support conducted by face-to-face
meeting between tutors and students. Meanwhile, distance tutorials are learning

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