Page 177 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

Principally, the core of ISA assessment and audit is on student services, as
stated by ICDE: "at the centre of the process is an emphasis on students - in
terms of the quality of the information they receive about their programmes of

study and the ways in which their learning is facilitated and supported so that

they can achieve in practice what they might reasonably expect to achieve". In
general, the following aspects are stressed.
• Students' recruitment that includes promotion and information dissemination

to the community as well as public information on learning support, learning

materials, etc.
• Student enrolment which includes tuition fee , contract between individual
students with the institution.

• Learning support services which include the requirements for the students to

access ICT based services.
• System integration and maintenance and services which include student data
and development of communication among students.

• Commitment to educational values, good customer relationship and business

practice.
• Learning process and evaluation of students' learning achievement.

Preparation for accreditation submission to ICDE began in 2004 by sending

a letter of audit request to the Secretary General of ICDE in Oslo, and ICDE
subsequently passed on the UT request to ISA. At its initial step, ISA sent a set

of checklist to UT which functions as guidelines for UT to develop its institutional
portfolio. Preliminary desk evaluation by the Auditor Team which was appointed

by ISA was based on the information collected using the guidelines. Specifically,
the checklist main points extracted in the portfolio should include the following

issues.

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