Page 16 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

Chapter 10 presents development of learning materials services. In any
distance higher education system, including that applied at UT, learning

materials are one of the major components in the teaching learning process. UT
students have to learn independently from the self-instructional materials. The
learning materials are to be received by the students according to the schedule.

The timeliness of receiving the materials by the students will ascertain the
success of the UT students in their studies. The timeline for the distance

students to receive the learning materials must be carefully calculated to allow
students to have enough time to study the learning so that the students will have
better learning achievement. The main constraint in the distribution of the

learning materials is the students' domicile location, which is separately located
in all over Indonesia. The distribution of the learning materials must involve the
use of different kinds of transportations, such as by land , sea, and air. Not all

means of transportation can be relied on in sending the learning materials
quickly to reach each of the students' addresses . UT has attempted to effort to
seek and improve the learning materials distribution system and to try to

implement the best and most efficient system in order to ensure that the students
can get the learning materials on time and in accordance with the courses they

take . The UT learning materials distribution system has gone through several
changes and improvement in order to meet the changing requirements of UT
operational system .

Chapter 11 talks about the development of student support services.

Student Support Services at UT are available for students as well as for
prospective students. At UT, support service is known as student support
service. In general, it is aimed at (1) facilitating and helping students' learning
process, (2) encouraging the students to be able to study independently, (3)

responding to the students' questions and requests quickly and efficiently, and
(4) solving the students' problems accurately and timely. The UT support service

includes providing information and consultation, academic administration
services , as well as academic services .

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