Page 166 - Institusi Pendidikan Tinggi Di Era Digital: Pemikiran, Permodelan, Dan Praktik Baik
P. 166
Institusi Pendidikan Tinggi di Era Digital: Pemikiran, Permodelan dan Praktek Baik 153
Selnes, F. 1993. An examination of the effect of Products performance on
brand reputation, satisfaction and loyalty. European Journal of
Marketing, 27,9, 19-35.
Tam, C.M., & Werner, J. M. 2005. Designing and evaluating e-learning in higher
education: a review and recommendations. Journal of Leadership and
Organizational Studies, 11, 2, 15-25.
UT dalam Angka diambil tanggal 21 Februari 2014 dari:
http://www.ut.ac.id/tentang-ut/ut-dalam-angka.html .
Wisniewski, M., & Donnelly, M. 1996. Measuring service quality in the public
sector: the potential for SERVQUAL. Total Quality Management Journal,
7, 4, 357-365.
Zhang, D., Zhao, J.L., Zhou, L., & Nunamaker, J.F. Jr. 2004. Can e-learning
replace classroom learning? Communication of the ACM, 47,5, 75-79.