Page 345 - Universitas Terbuka Center of Excellence In Asia 2010 and The World 2020 (A Journey Towards a Leading Open and Distance Education Institution 1984-2008)

Conclusion

Excellent and competitive distance higher education institutions should
always be encouraged to critically evaluate themselves and make continuous
improvement. Distance education institutions are expected to promptly, properly

and accurately response to the needs of their clients and continually improve the

service in order to make the clients really feel that they get the service they
want. As a distance higher education institution, UT should determine, manage,
adapt, equip itself with human resources facilities , system and procedure, adapt

to the needs and values of the society, clients and other interested parties.

Human resources play an important role in the effort. The effort to improve
human resources can be done partially or as the situation requires. UT needs
comprehensive efforts to improve quality, competence, formal qualification of

human resources in various fields that can support the implementation of a mega

university with the capacity to reach both national and international students.
Steadily and systematically, UT should continue to make an effort and direct
itself to be excellent and make real contribution and be competitive with other

similar institutions in certain areas which are relevant the needs of the society.
Some core areas of competence and expertise should be developed and

enhanced so as to make UT one of global distance education providers in some
specific fields of study.

The challenge to be an excellent distance higher education institution is an

immediate need to be fulfilled and should be realized together. Therefore,
management and staff should share the same perception, knowledge and
awareness of the problems, scenario of solution , and actions. Developin·g a

world-class institution cannot be done individually or by a small group of people
in an institution as big as UT. All UT's staff should have high commitment, spirit

of unity, sense of belonging , and responsibility to realize the vision, mission and
purpose of the institution. UT is a national asset with a key role to implement

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