Page 195 - Institusi Pendidikan Tinggi Di Era Digital: Pemikiran, Permodelan, Dan Praktik Baik

182 Institusi Pendidikan Tinggi di Era Digital: Pemikiran, Permodelan dan Praktek Baik

solutions to the problems of the participants did not affect the intention
use. It means that service quality did not have an impact on some of the
followings: unwilling to reuse MOOCs-UT, reluctant to recommend and
encourage the other parties (friends) to use MOOCs-UT.
3. Perceived satisfaction strongly influenced on the intention to use. That
is the satisfaction felt by MOOCs-UT participants, which is represented
by the perceived benefit of improving knowledge, providing online
learning experience and is responsive instructor support during the
interaction, overall affected on the intention to use. The intention to
use in this study shows a desire to reuse MOOCs-UT, recommend and
encourage others (friends) to use MOOCs-UT.

The important finding result of hypothesis testing, where there is no
influence between service quality and intention to use, indicates that overall
the service quality assessed by MOOCs-UT participants has not been
optimal. This finding indicates that the function of the instructors as
facilitators and course managers is not optimal. It means they have not been
active in terms of providing feedback, responses and solutions to the
problems the participants. Service quality that is not optimal often becomes
the cause of the insignificant effect on the intention to use, that is in
notifying the positive things about MOOCs-UT and reluctance to reuse
MOOCs-UT.
Based on the findings mentioned above, there are some suggestions
that can be used to enhance the quality of MOOCs-UT, making a positive
impact in supporting the learning experiences of MOOCs-UT participants
namely:
1. Encouraging instructors to actively interact with participants.
Instructors must have a high commitment in serving participants of
MOOCs-UT. There needs to be a mechanism for evaluating and
monitoring the performance of the instructor whether they have
carried out their duties properly.
2. Enhancing the quality of MOOCs-UT, namely: 1) the discussion forum is
expected to have tutors to be active to present and communicate, real
time interactive may be scheduled, 2) tests and tasks should be updated
to be timelier in accordance with the time line made.