Page 53 - Open and Distance Education In Asia : Good Practice From AAOU Members

Asian Association of Open Universities (AAOU) 33

Figure 3
The view of the eCRM ticketing system

At present, CLA in collaboration with CRI has CLA also offers the e-counselling services
developed a new orientation program as part and may also opt to make a face-to-face
of the digital transformation. The programme appointment with a counsellor. At OUM, good
known as the OUM Virtual Orientation health and wellbeing is a priority. In order to
programme will serve all new learners and ensure effective support are available, OUM
can be also referred to by all senior learners promotes good mental health and wellbeing
takes learners through the first stage of their among its staff and learners. This area has
learning journey. Upon completing, learners gained more attention during the pandemic.
will receive a certificate of completion. It Researchers in the field of psychology and
is believed that such programme can help counselling at FSSH are working together
retain learners in the system. In addition, with CLA to develop psychometric tools to
CLA, learning centres and faculties separately study the needs of both staff and learners,
or jointly organises various workshops to and provide workable solutions.
support learners through their journey.
A popular workshop is on how to write
an assignment paper (an essay). The
workshops are part of the university’s social
responsibilities.

Open University Malaysia (OUM)