Page 52 - Open and Distance Education In Asia : Good Practice From AAOU Members

32 OPEN AND DISTANCE EDUCATON IN ASIA
Good Practices from AAOU Members

and assessment). The difficulty due to Digital services provide various supports from
the prolonged movement control due to technical support to system development
Covid-19 pandemic, forced the university to to ensure efficient and effective use of
opt for modified assessment, and explore technology in all operations at OUM.
use of technology and media to enrich the
development of the psychomotor skills. Administrative Affairs
All administrative affairs supporting services
The above academic processes are fully are governed by the Office of Registrar.
supported by three specialised service: (i) Operations are divided into Programme
development of self-instruction learning Accreditation Unit (PAU), Assessment
materials or modules at CIDT, (ii) library and Examination Division (AED), Learner
service, and (iii) digital services. These are Management Division (LMD), International
governed under the purview of a general Operation Unit (IOU), Centre for Learner
manager. Affairs (CLA), and Health, Safety and
Environment (HSE) Unit.
Modules featuring content and use of
instructional design are the primary delivery Once a learner enters the system, the
mode. Using carefully designed activities, a student data, course management and final
module writer can prompt learners to explore year project are managed by the units under
beyond the module pages. OUM produces LMD. Assessment, Examination, and Learner
modules only in e-format (using pdf format). Profile including their Graduation Landscape
Module development at OUM is undergoing are managed by AED. All international
a transformation process in order to enrich learners that are registered with partners are
the modules using audio, video, animation managed by IOU. At all premises, all matters
and interactivities. This enable creation of an related to HSE are managed by the HSE Unit
integrated resource material. Cyclic revision including student identity cards. Learners
of modules ensure that the content stays often seek the needed support from learning
current and relevant. centres within their locality. Nevertheless,
any learner seeking additional support are
OUM Digital Library has up to 95% digital referred to CLA. Learners may come directly
resources with 30 well known databases to the centre at the main campus (HQ), or
including Springer Link. All new purchases contact through an online system known
made only for digital resources such as as eCRM (refer Figure 3). All entry (from
e-books, and e-journals unless the options complains, enquiries, to feedback are given
are limited to print materials. The Head of a ticket and the matter will be managed
Library also ensures additional services such within a time frame. In addition, CLA works
as workshops in information literacy. closely with all learning centres to conduct
orientation programs for all new learners.

Open University Malaysia (OUM)